Dear Valued Customer,
Our technicians fix computers every day and as such, we are very aware of the realities of computer repair. Akron Computer Guy fixes computers for both business users and home users and this short document is made to inform you, as a Home User, of the realities of computer repair so that our technicians can provide you with the best possible service. Please read these few pages carefully and don’t hesitate to ask your technician if you are unsure about anything.
A Home User is a person who uses their computer at home for personal use. This means that you do not have any work or business related files on your computer. If you do have one or two work or business related files on your computer, we may still be happy to fix it for you, but you acknowledge that we do not take any responsibility for any consequential loss which may arise out of damage or destruction of those files which may occur, despite our best efforts.
Computers are complicated machines and as with anything complicated, things can always go wrong. No matter how much care our technicians take when they are fixing your computer, there is always a chance that something unexpected can happen resulting in the loss of information (data) or damage to hardware. This is especially true if your computer is in a precarious state to begin with. As such our technicians follow a routine to ensure as far as possible that: a) You do not lose any valuable data and, b) You are aware of the choices available to you if there is a chance you will lose the data contained on your computer.
Essentially, there are two types of problems with computers:
1. Those that originate as a result of faulty hardware; and
2. Those that originate as a result of a software problem.
Problems originating from faults within the physical structure of a computer are usually more serious than those created by software errors. If something has gone wrong with your computer’s hardware, then the defective part will most likely need to be replaced. If the defective part (such as a hard drive, CD or Floppy Disk) contains data, then there is a high probability that this data has been lost and cannot be recovered. In certain cases, where it may be possible to resurrect your data, and you would like us to try and save it, we may need to take your computer back to our base in order to try and retrieve it. Please remember that because hardware faults (especially hard drive faults) are potentially the most dangerous to your data, our technicians make no guarantee that they will be able to recover your lost data.
Before performing Virus Removal, Akron Computer Guy will back up the hard drive as far as your pictures, music, and documents. Sometimes a virus is a symptom of the hard drive itself going bad. Akron Computer Guy will FIRST perform a hard drive diagnostic to check the health of the hard drive at no extra cost.
If your problem has arisen as a result of software errors, our technicians always recommend that you perform a backup of all your important data before any fix is attempted. As with hardware, in some cases it is possible that data has been corrupted to the extent that it has been lost. Software errors are usually only a concern for our technicians if important system data such as files that the operating system uses in order to operate has been affected. To use the analogy of a boat, if the hull is seriously damaged then it may need to be rebuilt, or if there is only a small leak then it can be repaired. Some cases require a fresh start (an event called a “format”) in order for us to leave you with a stable and working computer.
If a format is required, then our technicians will need you to supply them with the installation disks for your operating system (Microsoft Windows XP, Windows Vista, 7, 8, etc.) along with its product key. In addition, if there is any other software or devices that you would like our technicians to install in the event of a format, then you will need to provide us with the appropriate installation and product registration keys.
Akron Computer Guy can only use original purchased software and / or registration keys.
Power Jack Repair
Akron Computer Guy will repair your power jack problem. If the customer has already bought a replacement power jack, Akron Computer Guy will not be held responsible if it is the wrong power jack.
Virus Removals and Hard Drive
Virus issues can often at times be a sign that the hard drive is going bad. We will run a hard drive diagnostic FIRST before doing any virus removal work. In that case, we will back up your documents, pictures, and music, before proceeding any further and then replace the hard drive. Following that we will replace your windows operating system and reinstall your documents, pictures and music.
Akron Computer Guy will do data recovery. But because of the nature of a hard drive going bad – actuator arm getting stuck in one position for instance – Akron Computer Guy will not guarantee data recovery of said bad hard drive. Akron Computer Guy still charges a bench fee of $50.00 for looking at bad hard drives whether the data is collected or not.
We take care in the work involved to be sure that you motherboard is safe during the repair of a power jack replacement. However, our technicians are also not responsible for damage to the motherboard in the event that motherboard damage occurs. We will be glad to replace the motherboard but the customer is responsible for paying for the motherboard.
Akron Computer Guy will replace cracked LCD/LED screens, replace bulb units, and replace inverter units. However, if any damage has been already done to any other part than the one specified by the user, the user agrees that Akron Computer Guy will not be held responsible for any other part damage.
Akron Computer Guy will either build or help you purchase your new computer. We take great care in providing you with a simple no nonsense computer. We also will back up data from your old computer and put it on the new computer. Data includes, music, photos, documents, Microsoft Office 2007, and 2010. Akron Computer Guy will not be held responsible for any loss data due to bad hard drives, etc. , provided by the customer.
PERMISSION TO WORK ON DESKTOP/LAPTOP BY CUSTOMER[/vc_column_text]